Privacy Policy

Information We Collect

Personal Information You Provide

When you engage with our deep relaxation programs, we collect information you voluntarily share with us. This includes your name, email address, phone number, and billing information when you register for courses or subscribe to our services. We also collect information about your meditation experience level, specific relaxation goals, and any health considerations that might affect your practice.

During our consultation processes, we may collect additional details about your stress levels, sleep patterns, and lifestyle factors that help us customize your relaxation journey. This information is always collected with your explicit consent and stored securely.

Automatically Collected Information

Our website automatically collects certain technical information to improve your browsing experience. This includes your IP address, browser type, operating system, referring website, pages visited, and time spent on our platform. We use cookies and similar technologies to remember your preferences and provide personalized content.

How We Use Your Information

Your personal information serves several important purposes in delivering our deep relaxation services. We use your contact details to communicate about your enrolled courses, send practice reminders, and share relevant wellness content that supports your relaxation journey.

We analyze aggregated, anonymized data to understand which relaxation techniques are most effective and how we can enhance our programs. This research helps us develop better stress management tools and meditation practices for our community.

Information Sharing and Disclosure

Cognyr Syntor operates with strict privacy principles. We never sell, rent, or trade your personal information to third parties for marketing purposes. Your meditation practice data and personal wellness information remain confidential and are only accessed by authorized team members who need this information to provide your services.

Service Providers

We work with carefully selected service providers who help us deliver our relaxation programs. These include payment processors, email service providers, and cloud storage companies. All service providers sign strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We will notify you of such requests unless legally prohibited from doing so. We may also share information to protect our legal rights, prevent fraud, or ensure the safety of our community members.

Data Security and Protection

Protecting your personal information is our top priority. We implement multiple layers of security to safeguard your data both during transmission and while stored on our servers. All sensitive information is encrypted using industry-standard SSL/TLS protocols.

Our servers are hosted in secure data centers with 24/7 monitoring, fire suppression systems, and restricted physical access. We regularly update our security measures and conduct vulnerability assessments to stay ahead of potential threats.

Your Privacy Rights

You have comprehensive control over your personal information and how we use it. As a user of our deep relaxation services, you can exercise several important rights regarding your data.

To exercise any of these rights, contact our privacy team using the information provided below. We will respond to your request within 30 days and may ask you to verify your identity to protect your personal information.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Active account information is maintained while you remain enrolled in our programs. After account closure, we keep certain information for legal and business purposes, including transaction records and communications.

Marketing information is retained until you unsubscribe from our communications. Course completion records may be kept longer to provide you with certificates and progress tracking. You can request deletion of specific information types by contacting our support team.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for basic website functionality, while optional cookies help us understand user preferences and improve our services.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but core functionality will remain available. We also use analytics tools to understand how visitors interact with our content and identify areas for improvement.

International Data Transfers

While Cognyr Syntor primarily operates within India, some of our service providers may process data internationally. When transferring data outside India, we ensure adequate protection through appropriate safeguards, including standard contractual clauses and privacy shield frameworks.

All international transfers comply with applicable data protection laws and maintain the same level of privacy protection outlined in this policy. We regularly review our international partners to ensure continued compliance with privacy standards.

Children's Privacy

Our deep relaxation programs are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately and terminate any associated accounts.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We encourage parents to monitor their children's online activities and educate them about sharing personal information safely.

Policy Updates

We periodically review and update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you via email or through prominent notices on our website at least 30 days before the changes take effect.

Minor updates, such as contact information changes or clarifications, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our services after policy updates indicates your acceptance of the revised terms.